Return Policy
Return Conditions
At Nature Whiff, we prioritize customer satisfaction. You can return your purchases within 7 days of delivery, provided that they are unused and in their original packaging. For candles, the product must be unburned, the labels must be intact and in a condition suitable for resale.
Return Process and Shipping Information
To initiate a return, please send an e-mail to info@naturewhiff.com with your order number. After the confirmation to be sent to you, you can send the product with the contracted shipping company. The return shipping fee belongs to the customer. After the product reaches us, you will be informed within 3 business days and a refund will be initiated if appropriate.
Fee Refund
Once the return is approved, your payment will be transferred to you within 7 business days depending on the payment method used during the order. For credit card refunds, this period may be extended depending on your bank's processing times. For campaign or discounted products, only the product price is refunded; shipping charges are not included in the refund.