Legal notice

DISTANCE SALES AGREEMENT

Last Updated: 19.04.2026

1. PARTIES

This Distance Sales Agreement ("Agreement"), is concluded electronically between Erdem ÖZDEMİR ("Seller") operating at Dedebaşı Neighborhood 6113 Sk. No:16 Karşıyaka / İZMİR and the person purchasing products through the website with the domain name www.naturewhiff.com ("Site") ("Buyer").

The Parties accept that they have read the entire Agreement, understood its content, and approved it in electronic form.

SELLER

Seller's Name: Erdem ÖZDEMİR
Brand Name: Nature Whiff
Seller's Address: Dedebaşı Neighborhood 6113 Sk. No:16 Karşıyaka / İZMİR
Seller's Tax Office: Çiğli Tax Office
Seller's Tax ID: 6760775835
Seller's Email Address: naturewhiff@gmail.com
Seller's Phone: +90 539 618 44 96
Website: www.naturewhiff.com

BUYER

Buyer's Name/Surname: [To be filled by the system during ordering]
Buyer's Address: [To be filled by the system during ordering]
Buyer's Phone: [To be filled by the system during ordering]
Buyer's Email Address: [To be filled by the system during ordering]

The Seller and Buyer shall individually be referred to as "Party" and collectively as "Parties."

By purchasing products from the Seller, the Buyer accepts that they have read and approved this Agreement and the Pre-Information Form presented before ordering; that the information provided during ordering is correct, complete, and current.

2. FORMATION OF THE AGREEMENT

2.1. This Agreement is deemed concluded when the Buyer creates an order through the Site, approves the Pre-Information Form and Distance Sales Agreement in electronic form, and completes the payment process.

2.2. The Buyer accepts that before confirming the order, they have been informed about the basic characteristics of the products, the sales price, payment method, delivery terms, shipping costs if any, right of withdrawal, and return process.

2.3. The Buyer acknowledges that by confirming the order through the Site, they enter into a payment obligation.

2.4. The formation of this Agreement in electronic form does not eliminate the rights and obligations of the Parties arising from consumer regulations and other applicable legislation.

3. SUBJECT AND SCOPE OF THE AGREEMENT

The subject of this Agreement is the sale and delivery of products or services ordered by the Buyer electronically through the Seller's website with the domain name www.naturewhiff.com, the right of withdrawal, the return process, and the determination of the Parties' rights and obligations.

This Agreement is regulated in accordance with Law No. 6502 on Consumer Protection, Distance Contracts Regulation, and other applicable legislation.

Nature Whiff products may consist of scented candles, decorative products, home atmosphere products, and related complementary products. The basic characteristics of each product are separately specified on the product page and order summary screen.

4. BASIC CHARACTERISTICS OF THE GOODS OR SERVICES SUBJECT TO THE AGREEMENT

The basic characteristics, sales price, delivery and payment terms of the product subject to this Agreement are as follows:

Product/Service Type: The Seller's sale of scented candles, decorative products, home atmosphere products, and/or related products to the Buyer through the Site.

Product Code and Name	Quantity	Unit Price (VAT Included)	Subtotal
[To be filled by the system during ordering]	[●]	[●]	[●]

PAYMENT AND DELIVERY TERMS

Total Product Price (Excluding Shipping): [To be filled by the system during ordering]
Shipping Cost: [To be filled by the system during ordering]
Total Product Price (Including Shipping and All Taxes): [To be filled by the system during ordering]
Payment Method: [To be filled by the system during ordering]
Delivery Address: [To be filled by the system during ordering]
Person to Receive Delivery: [To be filled by the system during ordering]

The total product price is collected from the Buyer by the Seller or through a payment institution serving on behalf of the Seller.

Carrier Company Information: The carrier companies with which the Seller works are Kolay Gelsin and/or Yurtiçi Kargo. Shipment and carrier information related to the order may be separately communicated to the Buyer once the order is handed over to the shipping company.

 

5. DELIVERY

5.1. The product subject to the Agreement shall be delivered to the Buyer or to the person/organization at the address indicated by the Buyer within the delivery period specified in the Pre-Information Form or order screen, provided that the legal maximum period is not exceeded.

5.2. If no specific delivery period is agreed upon, the product shall be delivered within a maximum of 30 (thirty) days from the order date.

5.3. For the delivery of the product, this Agreement and the Pre-Information Form must be approved electronically by the Buyer and the product price must be paid in full.

5.4. If for any reason the product price is not paid, is paid partially, the payment transaction is cancelled, or the payment institution does not transfer the funds to the Seller, the Seller has no obligation to deliver the product.

5.5. If performance of the product order becomes impossible, the Seller shall notify the Buyer in writing or via a permanent data storage medium within 3 (three) days from the date they become aware of this situation. In this case, all payments collected, including delivery costs if any, shall be refunded to the Buyer within a maximum of 14 (fourteen) days from the date of notification.

5.6. The unavailability of the product in stock alone is not considered an impossibility of performance. In such a case, the Seller may inform the Buyer and offer options including order cancellation, extension of the delivery period, or supply of a different product of equal quality and price with the Buyer's explicit consent.

5.7. The Seller is responsible for any loss or damage to the goods until delivery to the Buyer or to a third party designated by the Buyer. However, if the Buyer requests shipment through a carrier other than the one designated by the Seller, the Seller cannot be held responsible for any loss or damage occurring after delivery to that carrier.

6. BUYER'S REPRESENTATIONS AND WARRANTIES

6.1. The Buyer accepts that they have read and are informed about the pre-information regarding the basic characteristics, sales price, payment method, delivery terms, shipping cost, and right of withdrawal of the product subject to the Agreement posted on the Site.

6.2. By confirming the order through the Site, the Buyer accepts that they enter into a payment obligation and that the information related to the credit card, debit card, or other payment instrument used for the payment transaction is correct and valid.

6.3. The Buyer accepts that the delivery, invoice, and communication information provided during ordering is correct, complete, and current. The Seller is not responsible for any delivery delays or issues arising from incorrect or incomplete information.

6.4. If the product subject to the Agreement is to be delivered to a person other than the Buyer, the Seller cannot be held responsible if that person does not receive the product or refuses to accept delivery.

6.5. The Buyer is responsible for any delays and additional processes that may arise if they are not at the delivery address, provide incorrect address information, or if delivery cannot be made in accordance with the carrier company's delivery rules.

6.6. When receiving the product, if the Buyer notices visible damage to the package such as crushing, breaking, wetting, opening, or similar, they must notify the carrier company representative and, if possible, request a damage report. This provision does not eliminate the Buyer's statutory rights regarding defective goods.

6.7. If a defect, shortage, or incorrect product shipment is discovered after delivery, the Buyer may notify the Seller within a reasonable time. The Buyer's optional rights under Law No. 6502 are reserved.

6.8. The Buyer accepts that they will use Nature Whiff products in accordance with the usage and safety instructions specified on the product page, packaging, or provided with the product. Scented candles are products containing an open flame and must be kept away from children, pets, flammable surfaces, and air currents.

6.9. The products offered by the Seller are intended for retail sale to end users. The Seller reserves the right to cancel the order before product delivery and refund the collected amount to the Buyer if there is reasonable suspicion that the Buyer intends to resell the products.

7. SELLER'S REPRESENTATIONS AND WARRANTIES

7.1. The Seller is responsible for delivering the product subject to the Agreement in compliance with consumer regulations, with the characteristics specified in the order, in good condition, complete, and with usage/safety information if applicable.

7.2. If there is a justified reason and upon notifying the Buyer and obtaining their explicit consent, the Seller may supply a different product of equal quality and price before the performance period under the Agreement expires.

7.3. The Seller accepts to evaluate complaints and requests submitted by the Buyer within a reasonable time and to provide necessary support for resolution.

8. BUYER'S RIGHT OF WITHDRAWAL

8.1. The provisions under this clause apply if the Buyer qualifies as a consumer under applicable legislation.

8.2. A consumer Buyer has the right to withdraw from a distance sales contract for goods within 14 (fourteen) days from the date they or a third party designated by them receives the product, without providing any reason and without incurring any penalty.

8.3. The Buyer may exercise the right of withdrawal even before the product is delivered.

8.4. To exercise the right of withdrawal, it is sufficient to submit a clear written withdrawal notice or via a permanent data storage medium to the Seller within the 14-day period.

The Seller's contact information for submitting the withdrawal notice is as follows:

Address: Dedebaşı Neighborhood 6113 Sk. No:16 Karşıyaka / İZMİR
Email: naturewhiff@gmail.com
Phone: +90 539 618 44 96

8.5. If the Buyer exercises the right of withdrawal before the product is delivered, the Seller shall refund all payments collected, including shipping costs if any, within a maximum of 14 (fourteen) days from the date the withdrawal notice reaches them, using the payment instrument used by the Buyer at purchase, without imposing any costs on the Buyer.

8.6. If the Buyer exercises the right of withdrawal after the product is delivered, they must return the product to the Seller within 10 (ten) days from the date of the withdrawal notice.

8.7. If the right of withdrawal is exercised after product delivery, the Seller shall refund all payments collected, including shipping costs if any, within a maximum of 14 (fourteen) days from the date the withdrawal product is handed over to the designated carrier. If the Buyer returns the product using a carrier other than the one designated for returns, the refund obligation begins from the date the product reaches the Seller.

8.8. The refund shall be made using the payment instrument used by the Buyer at purchase, without imposing any costs or obligations on the Buyer, and in a single transaction.

8.9. The refund reflection periods resulting from banks or payment institutions are beyond the Seller's control. The Seller is obligated to initiate the refund process within the legal period.

8.10. For returns within the scope of the right of withdrawal, the carrier companies with which the Seller has an agreement are Kolay Gelsin and/or Yurtiçi Kargo. The return carrier and return code specific to the order may be separately communicated to the Buyer.

8.11. If the Buyer returns the product through the carrier designated by the Seller, the Buyer shall not be responsible for return shipping costs.

8.12. If the Seller did not specify any carrier for returns in the pre-information, no charges may be demanded from the Buyer regarding return costs.

8.13. If the designated return carrier does not have a branch in the location of the Buyer, the Seller is obligated to arrange for the return of the goods from the Buyer without demanding any additional costs.

8.14. If the Buyer chooses to use a different carrier at their own discretion instead of the one designated by the Seller, any additional costs and shipping risks arising from this choice may be borne by the Buyer, provided that statutory rights are preserved.

8.15. It is expected that the product subject to return, together with its invoice if available, box, packaging, standard accessories if any, and any supplementary materials sent with the product be returned to the Seller in complete condition.

8.16. Within the withdrawal period, the Buyer must use the product in accordance with its operation, technical specifications, and usage instructions. If the product is used beyond normal inspection limits, burned, damaged, loses its resale suitability, or is used contrary to usage instructions, the Buyer may be responsible for any decrease in the product's value.

8.17. According to the relevant provisions of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products and contracts:

• Products prepared according to the Buyer's wishes or clearly personal needs,
• Products bearing personalized name, date, special note, custom print, corporate logo, custom label, custom packaging, or similar personalization,
• Products that can spoil quickly or have an expiration date,
• Products whose protective elements such as packaging, tape, seals, or wrapping have been opened after delivery, where return would be inappropriate for health and hygiene reasons,
• Products that become mixed with other goods after delivery and cannot be separated by their nature,
• Services provided electronically and immediately or intangible goods delivered immediately to the consumer,
• Contracts for services that the Buyer consented to have performed before the withdrawal period expires.

8.18. Regarding Nature Whiff's standard stock products, the right of withdrawal applies except for the legal exceptions mentioned above.

8.19. For disputes arising from this Agreement, Consumer Arbitration Boards located at the Buyer's place of residence or where the consumer transaction was conducted are competent, within the monetary limits announced annually by the Ministry of Commerce. For disputes exceeding this limit, Consumer Courts are competent in accordance with Article 73/A of Law No. 6502, provided that mediation is sought before filing a lawsuit; where Consumer Courts do not exist, Civil Courts of First Instance are competent.

9. SELLER'S COMPLAINT RESOLUTION METHOD

9.1. The Buyer may submit requests and complaints regarding purchased products to the Seller through the following communication channels:

Email: naturewhiff@gmail.com
Phone: +90 539 618 44 96
Address: Dedebaşı Neighborhood 6113 Sk. No:16 Karşıyaka / İZMİR

9.2. Upon receiving the complaint, the Seller will provide necessary support to resolve the issue and will evaluate the request within a reasonable time.

9.3. The Buyer's optional rights arising from Law No. 6502 regarding defective goods are reserved. Within this scope, if the conditions provided in the legislation are met, the Buyer may exercise their rights to refund, product replacement, proportionate discount, or free repair.

 

 

10. DEFAULT AND ITS LEGAL CONSEQUENCES

10.1. If the Buyer defaults on payments made with credit cards, debit cards, or other payment instruments, the contract provisions between the cardholder and their bank or payment institution apply.

10.2. Mandatory legal provisions regarding interest and charges that are prohibited in consumer transactions are reserved.

10.3. In all cases, the Seller's right to claim compensation for direct damages suffered due to the Buyer's default, arising from applicable legislation, is reserved.

11. INTELLECTUAL PROPERTY

11.1. The Nature Whiff brand, all product designs, product names, collection names, scent stories, texts, images, photographs, videos, graphic designs, illustrations, packaging designs, label designs, icons, color palettes, patterns, texture uses, design elements, brand language on the Site, and all original content on the Site interface are owned by the Seller or the Seller has the right to use such intellectual and industrial property rights.

11.2. All original elements of Nature Whiff products offered for sale on the Site, including design, packaging, labels, scent description, product story, collection design, visual presentation language, and similar aspects are protected under the Law on Intellectual and Artistic Works, Industrial Property Law, and related intellectual property regulations.

11.3. The Buyer may not copy, reproduce, publish, distribute, modify, process, use for commercial purposes, share with third parties, or create derivative works from any content, product image, product description, brand text, design, drawing, packaging, label, graphic element, photograph, video, collection name, product name, or similar original content on the Site without the Seller's written permission.

11.4. The Buyer's purchase of products through the Site does not grant the Buyer any intellectual property rights, usage license, reproduction rights, commercial use rights, or transfer of design rights over the products or content on the Site. Purchased products may only be used for personal use or as gifts.

11.5. The special design approach, packaging language, label layout, product presentation, collection structure, scent narratives, brand stories, visual compositions, and similar elements used in Nature Whiff products are integral parts of the Seller's brand identity. The Seller reserves all legal and criminal rights if these elements are used without permission, imitated, or similar elements are created for commercial purposes.

11.6. The Buyer accepts that they will not use the products they purchase in a way that is illegal, misleading, aimed at producing counterfeit products, or that would damage the Nature Whiff brand value.

11.7. Legal, criminal, and financial liability arising from violation of this clause belongs to the person committing the violation. The Seller's right to claim and sue regarding damages that may result from unauthorized use is reserved.

12. OTHER PROVISIONS

12.1. The Seller may transfer its rights and obligations under this Agreement to third parties, provided that it does not impair the Buyer's consumer rights.

12.2. The Buyer may not transfer its rights and obligations under this Agreement to third parties without the Seller's written consent.

12.3. In any disputes between the Parties, order records, payment records, shipping records, email correspondence, system records, business records, and related documents may be considered as evidence. This clause cannot be interpreted in a way that eliminates the Buyer's mandatory legal rights and means of proof.

12.4. Natural disasters, fire, floods, earthquakes, war, terrorism, strikes, lockouts, epidemics, government decisions, transportation and logistics obstacles, infrastructure failures, internet and system interruptions, supply chain disruptions, and similar events that prevent or delay the Parties from performing their obligations under this Agreement, except for their own negligence, are considered force majeure.

12.5. A Party unable to perform its obligations in a timely manner due to force majeure shall notify the other Party of this situation as soon as possible.

12.6. If force majeure affects delivery, the Buyer may request cancellation of the order, extension of the delivery period, or replacement with an equivalent product if possible.

12.7. Personal data belonging to the Buyer is processed for the purpose of order placement, conducting payment transactions, delivering the product, issuing invoices, conducting customer support processes, and fulfilling legal obligations. Details regarding the processing of personal data are separately explained in the KVKK Disclosure Statement and Privacy Policy published on the Site.

12.8. Mandatory information regarding the order and marketing consent for commercial electronic communications are independent of each other. Marketing communications are conducted according to approvals to be obtained separately under applicable legislation.

13. EFFECTIVE DATE

13.1. This Agreement is concluded and becomes effective on the date it is approved electronically by the Buyer.

13.2. Transactions conducted through the Site are deemed binding declarations of intent for the Parties in accordance with the Turkish Code of Obligations, consumer regulations, and other applicable legislation.

13.3. The text of this Agreement may be sent to the email address provided by the Buyer during ordering or made accessible to the Buyer after approval.

13.4. The Seller may keep this Agreement, the Pre-Information Form, and records related to the order for the periods specified in applicable legislation.

13.5. The Buyer may request access to a copy of this Agreement by submitting a request to naturewhiff@gmail.com.

13.6. This Agreement is formed in electronic form and does not require a wet signature.

SELLER
Erdem ÖZDEMİR / Nature Whiff

BUYER
[To be filled by the system during ordering]